Privacy Policy
Effective Date: April 27, 2026
Welcome to The Olive Folk (theolivefolk.com). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Order Details
- Payment Information (processed securely through Razorpay or Cash on Delivery)
- IP Address and browser information
- Website usage data through cookies
2. How We Use Your Information
We use your information for the following purposes:
- To process and confirm your orders
- To ship products to your address
- To provide customer support
- To send order updates through Email, SMS, or WhatsApp
- To improve our website and customer experience
- To prevent fraud or misuse
3. Payment Information
We accept payments through:
- Razorpay (secure online payment gateway)
- Cash on Delivery (COD)
All online payments are securely processed through Razorpay. We do not store your debit card, credit card, UPI PIN, or banking details on our servers.
4. Cash on Delivery (COD) Charges
For Cash on Delivery orders, an additional ₹80 delivery charge is applied.
If a COD order is confirmed and shipped, the ₹80 COD charge is non-refundable, whether the order is accepted or not accepted at the time of delivery.
Only eligible product amount refunds (if applicable) will be processed according to our Refund Policy.
5. Shipping Information
We use your address and contact details only for delivering your order and shipment updates.
6. Cookies
Our website may use cookies to:
- Improve browsing experience
- Remember cart items
- Save preferences
- Analyze website traffic
You can disable cookies in your browser settings.
7. Sharing Your Information
We may share limited information with trusted third parties such as:
- Shipping and courier partners
- Razorpay payment gateway
- Technical service providers
- Government or legal authorities if required by law
We do not sell or rent your personal information.
8. Data Security
We use reasonable security measures to protect your personal data. However, no online transmission is 100% secure.
9. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate details
- Delete your data (where legally allowed)
- Unsubscribe from marketing messages
10. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page.
11. Contact Us
For privacy-related questions, contact us:
Website: theolivefolk.com
Email: support@theolivefolk.com
